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Delivery & Returns

Delivery & Returns

We dispatch all orders the same day when ordered before 2 pm, Monday to Friday.

The cut off time for orders is 2 pm from Mondays to Fridays. Orders placed on a Friday (after 2 pm), Saturday or Sunday will be dispatched on the Monday the following week (unless a Bank Holiday). Deliveries may take 2 to 3 days longer to arrive if you live in the Highlands or Islands. We don’t dispatch or deliver orders on bank holidays.

 

 Service

 

Free UK Delivery

 

Express UK

 

Next Day

 

Airmail

 

Delivery Time

2-3

working days

1-2

working days

Next day

(excludes Saturdays)

5-10

working days


 

Hassle-free returns.

If you’re not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. The costs of returning goods to us shall be paid by you. Unfortunately, we are unable to refund postage costs on unwanted personalised and non-personalised items.

This includes items that are disputed on print quality: looking lighter or darker than the product image. The very nature of computerised product images means that brightness, contrast and vibrancy levels of your screen and mobile devices are different to other screens so print quality will not always look the same when on garments and other products. We may use different suppliers for the same product so please bear this in mind when purchasing multiples of the same item - materials, quality and sizing may be slightly different to one another.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item or if we ask for you to return the item back to us we’ll happily pay for the postage for it be sent back. You can contact our Customer Service department for a freepost returns label. They will request a photo to show the damage/ issue before a label is issued.

The item(s) must be returned in the condition in which you received it within 30 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

We regret that postage and packing costs for unwanted items cannot be refunded after 14 working days from when the order was delivered.

 

Your rights to return the goods to us will not apply in the following circumstances:

✗ Any products that we have made, personalised or customised specifically for you.
✗ Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
✗ If you have made a spelling mistake on your order and it has been sent for production.
✗ The item has been used, worn or washed resulting in the item to be defective.
✗ You have disposed of the item you have an issue with.

 

Please note:

✓ You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.
✓ The parcel can take up to 7 working days to be returned to our studio unless sent via special delivery.
✓ When returning the item please ensure you add a note inside the parcel of your full name and address.
✓ If we accept a refund for your item, your refund will be issued through the same method of payment.
✓ This returns policy does not affect your statutory rights.

 

The address for returns is:

The Personalised Boutique Returns
65 Gipsy Lane
Willenhall
West Midlands
WV13 2HA
United Kingdom

Please remember to include your order number and your full name when returning your item so we can easily identify your purchase. Failure to do this may result in delaying the returns process.

If you’re in doubt please contact us and we’ll be more than happy to help. Please see our full terms and conditions for more information relating to returns.

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