About how we use and protect the information that you provide to us. Information that we collect from you
When you visit, register or order products or services on www.ThePersonalisedBoutique.com you may be asked to provide certain information about yourself including your name, contact details, and credit or debit card information. We may also collect information about your usage of our website as well as information about you from messages you post to the website and e-mails or letters you send to us. To maintain customer service standards and to assist with staff training, we may record and monitor incoming calls.
Use of your information
Your information will enable us to provide you with access to all parts of our website and to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve, develop our business and where we are required to do so to report sales to our business partners. In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know about other products and services which we, other companies within our group and our business partners offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know. Where you have entered your credit card details for payment of goods or services on www.ThePersonalisedBoutique.com, we will not store your credit card data.
We may provide you the opportunity to opt-in to additional newsletters or promotional communications. If you have opted in or otherwise qualify to receive these forms of communication, and no longer wish to receive our newsletter or other promotional communications, you may opt-out of receiving them by following the instructions included in each communication. You may also opt out by writing to us at: The Personalised Boutique, 65 Gipsy Lane, Willenhall, West Midlands, WV13 2HA. Or by contacting us through our contact form on the website ThePersonalisedBoutique.com
Disclosure of your Information
The information you provide to us may be accessed by or given to third parties some of whom may be located outside the European Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those parties process information, fulfill and deliver orders, process credit card payments and provide support services on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you. Where you have consented when providing us with your details, we may also allow other companies in our group and our business partners, to contact you occasionally about products and services which may be of interest to you. They may contact you by e-mail. If you change your mind about being contacted by these companies in the future, please let us know. Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. Countries outside the European Economic Area do not always have strong data protection laws. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. We occasionally make our mailing list available to other carefully selected organisations whose products and services may be of interest to you. If you would prefer not to be included in such mailings, please write to The Personalised Boutique, 65 Gipsy Lane, Willenhall, West Midlands, WV13 2HA, or drop an email to us.
Cookies are small amounts of information which we may store on your computer’s browser to help us improve your site experience. Cookies cannot contain viruses or install Malware and are commonly used across the internet for analytic purposes. Unless you have indicated your objection when disclosing your details to us, our system will issue cookies to your computer when you log on to the site. Cookies make it easier for you to log on to and use the site during future visits. They also allow us to monitor website traffic and to personalise the content of the site for you. The Session and Cart cookies are considered ‘essential’ cookies as they are needed to allow you to transact on the website. If you would like to ensure that we place no further non-essential cookies on your computer please tick the box below. This will not remove the current cookies placed but will ensure that no further non-essential cookies are placed on your browser during your visit to this site. Please be aware that this will mean that you lose key functionality on the site and may mean it is not possible to buy certain gifts or cards.
Please tick here if you would like to prevent any further non-essential cookies being placed on your browser. You may also set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org. Again, you may not be able to use certain features on our site. You can remove individual cookies or all cookies already present by using your Internet Browser settings.
Security and Data Retention
We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction, and damage. We will retain your information for a reasonable period or as long as the law requires. Where you have entered your credit card details for payment of goods or services on www.ThePersonalisedBoutique.com, we will not store your credit card data.
Accessing and Updating
You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. You are also entitled to delete any information held if you wish us to do so, please contact us and any information held about you will be deleted. Please allow up to two working days for us to amend or delete any information.
Anti-spam Policy What is Spam?
Spam, also known as junk mail, is unsolicited commercial email messages, especially bulk email messages. Unsolicited means that the recipient has not granted verifiable permission for the message to be sent. Bulk means that the message is sent as part of a larger collection of messages, all having substantively identical content. The term ‘spamming’ refers to transmitting, distributing or delivering any unwanted commercial e-mail correspondence, especially in mass quantities, thru the electronic means of communication.
We, at thepersonalisedboutique.com, hate spam just as much as you, this is how we prevent it.
Information submitted to us is only available to employees managing this information for purposes of contacting members of our lists. We have security policies in place to ensure that our mailing list data is secure from theft and misuse. If you receive an email message that you think is spam, sent from ThePersonalisedBoutique.com or sent on behalf of ThePersonalisedBoutique.com, please let us know the details using the contact methods below and we will then investigate the matter. If you have questions regarding this privacy, cookies and anti-spam policy, please contact ThePersonalisedBoutique.com via email or our contact form.