Delivery

Service	Delivery Time
Standard Delivery	3-5 working days
Express Delivery	1-3 working days

Hassle-free returns

By purchasing from our online store you accept and understand our terms and conditions which can be found here.

If you’re not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 days of receipt. Unfortunately, we are unable to refund postage costs on unwanted personalised and non-personalised items.

This includes items that are disputed on print quality: looking lighter or darker than the product image. The very nature of computerised product images means that brightness, contrast and vibrancy levels of your screen and mobile devices are different to other screens so print quality will not always look the same when on garments and other products. We may use different suppliers for the same product so please bear this in mind when purchasing multiples of the same item - materials, quality and sizing may be slightly different to one another.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.

If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item or if we ask for you to return the item back to us we’ll happily pay for the postage for it be sent back.

The item(s) must be returned in the condition in which you received it within 14 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.

We regret that postage and packing costs for unwanted items cannot be refunded after 14 days from when the order was delivered.

Your rights to return the goods to us will not apply in the following circumstances:

• Any products that we have made, personalised or customised specifically for you.
• Where, in our opinion, you have not taken reasonable care of goods whilst in your possession and have not been returned with the original packaging.
• If you have made a spelling mistake on your order and it has been sent for production.
• The item has been used, worn or washed resulting in the item to be defective.
• You have disposed of the item you have an issue with.

Please Note:

• You have a duty to return the item to us and the cost of doing so is your responsibility, except if the item is faulty or does not comply with the contract.
• The parcel can take up to 7 working days to be returned to us unless sent via special delivery.
• When returning the item please ensure you add a note inside the parcel of your full name and address.
• If we accept a refund for your item, your refund will be issued through the same method of payment.
• This returns policy does not affect your statutory rights.