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We dispatch all orders the same day when ordered before 2pm, Monday to Friday.
|Standard Delivery||3-5 working days|
|Express Delivery||1-2 working days|
By purchasing from our online store you accept and understand our terms and conditions which can be found here.
If you’re not completely satisfied with your non-personalised goods, simply return them to us at any time within 14 working days of receipt. Unfortunately, we are unable to refund postage costs on unwanted personalised and non-personalised items.
This includes items that are disputed on print quality: looking lighter or darker than the product image. The very nature of computerised product images means that brightness, contrast and vibrancy levels of your screen and mobile devices are different to other screens so print quality will not always look the same when on garments and other products. We may use different suppliers for the same product so please bear this in mind when purchasing multiples of the same item - materials, quality and sizing may be slightly different to one another.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel back to using a delivery service that insures you for the value of the goods as we cannot be held responsible for items damaged or lost in the post.
If you return an item because of an error on our part, or because it is defective, we will happily refund the full value of the item or if we ask for you to return the item back to us we’ll happily pay for the postage for it be sent back.
The item(s) must be returned in the condition in which you received it within 28 days of delivery. By the very individual nature of personalised products, they cannot be re-sold, and therefore we cannot accept returns if you have a change of mind.
We regret that postage and packing costs for unwanted items cannot be refunded after 14 working days from when the order was delivered.
The Personalised Boutique
65 Gipsy Lane
Please remember to include your order number and your full name when returning your item so we can easily identify your purchase. Failure to do this may result in delaying the returns process.
If you’re in doubt please contact us and we’ll be more than happy to help. Please see our full terms and conditions for more information relating to returns.