We hope you fall in love with your order, however, if you aren't completely satisfied, you have 14 days to return your item back to us. Please ensure your return is in it's original saleable condition. To return your order please follow the instructions below.
- Please contact us with your name, order number and items that you wish to return, the reason for return and whether you would like a refund or exchange. We will then reply to confirm your details within one working day.
- If we accept your request, you will then receive a returns label that you can print, stick on your order and hand in at any local post office.
- Please post your goods back to us within 10 working days of us issuing your returns label.
- We will notify you once your item has been returned and issue you with a full refund via the original payment method.
- Refunds can take up to five working days to be processed depending on the payment method used, however on average it takes up to 2 hours.
Unfortunately, we can't accept all returns:
- We are unable to accept returns on our custom and personalised items, unless we have made a mistake or error on our part or if the item is damaged.
- We don't accept damages made from general wear and tear, stretches to print designs due to sizing, and cracks or flakes resulted from washing and cleaning.
- We can't accept returns on custom or personalised items due to incorrect sizes. If you're in doubt with sizes please contact us first.
- We also can't accept returns for exchange or refund for products that are in a used or worn condition.